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Pillar 03 · Retention

The reminder that turns into money the same day.

Repeat work depends on a customer remembering you at exactly the moment the problem comes back. Fledge does the remembering, on the interval you set for that service.

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What you set up once
The interval
Set once per service you offer
When it goes out
On the day the interval is reached
Daily cap
Your limit, so the phone stays answerable
Quiet hours
Nothing sends 9pm to 8am
  1. Step one

    You set the interval once

    Per service, not per customer. Eight weeks for lawns, six months for a drain, a year for a furnace.

  2. Step two

    Fledge counts from the last job

    For every customer on your list, quietly, without a calendar entry you have to keep.

  3. Step three

    The reminder goes out

    As a text they can answer in four words. Replies land in the same thread as everything else.

The message, in your words

The best version of this text sounds like a neighbor noticing the time of year, not a system firing a campaign.

“It's been about six months since we were out. Want us to get you back on the schedule before it gets cold?”

The honest part

A reminder engine with no limit will happily send four hundred texts on a Tuesday morning and hand you a phone you cannot answer.

You set a daily cap and Fledge holds to it, spreading the overflow into the following days. A rebook reminder is only worth sending if someone is there to pick up.