A review after every job, asked for while it still counts.
Reviews are the one thing a stranger checks before calling you. Fledge asks every customer, two hours after you mark the job done, in your words.
Start free trial- Where reviews go
- Your Google review link
- When the ask goes out
- 2 hours after a completed job
- Reminder
- Once, on day 3, only if unopened
- Quiet hours
- Nothing sends 9pm to 8am
- Step one
You mark the job done
From the truck, in the app. That is your only action in this whole sequence.
- Step two
The text goes out
Two hours later, with your review link. Every customer gets it — happy or not, no exceptions.
- Step three
You read and reply
New reviews land in one list with a draft reply you can edit or rewrite. Nothing posts without you.
The message, in your words
Fledge writes a first draft and you edit it once. It should sound like you texted it, because as far as the customer is concerned, you did.
“Thanks again for having us out today. If we did right by you, a quick review helps us more than anything — takes about a minute.”
The honest part
Some tools ask how the visit went first, and only send the public link to the people who answered well. Fledge does not do that, and will not.
Every customer gets the same public review link. If a job went badly, you will hear about it in public — and you will also have the chance to answer it in public, which is worth more than a filtered average.